Veterans UK is working hard to protect both its staff and veterans during the Covid 19 pandemic, but they're very much still open for business. Because its staff are having to work from home, there are some service changes:
- Veterans UK is prioritising ensuring everyone receives the monthly pension and compensation scheme payments into their accounts as expected. Everyone will receive their payments.
- Whilst its helpline can’t currently take calls, an email enquiry service, via Veterans-UK@mod.gov.uk, is being provided via remote working to answer veterans’ questions on a daily basis and provide call-backs when needed. Callers to the helpline can also now listen to recorded service information on 0808 1914 218.
- All requests for welfare support are being met, the same day where possible and all planned Veterans Welfare Service and Defence Transition Services contact with clients is being maintained (using alternatives to face-to-face visits of course). Welfare advice, information and support is available by emailing your local Veterans Welfare Centre for West Midlands & West Mercia at Veterans-UK-VWS-Wales-Mid@mod.gov.uk with your name, national insurance or reference number and contact details and we will be in touch as quickly as we can.
Further contact details and more visit gov.uk/veterans-uk
The latest NHS update for the Armed Forces Community can be found here. This includes information on Mental Health, Rules on staying safe and where to get help with many issues including domestic abuse and Post Traumatic Stress Disorder.
City of Wolverhampton Council
The City of Wolverhampton Council, the NHS in Wolverhampton and Public Health England are working together to stop the spread of the coronavirus and to keep residents up to date with key national guidance and local information. Please visit wolverhampton.gov.uk/coronavirus for more information.